Our Terms and Conditions
• Cancellation policy
The following cancellation policy will apply for bookings at Hillscapes.
1. Between 0-30 days prior to arrival, 100% cancellation fee.
2. Between 30-60 days prior to arrival, 75% cancellation fee only 25% refunded.
3. Between 60-90 days prior to arrival, 50% cancellation fee only 50% refunded.
4. Prior to 90 days arrival, full refund.
• Check-in time
Check-in time is from 15:00 onwards. Late check-ins must be arranged prior to arrival.
• Check-out time
Check-out time is at 10:00am
• Confirmation of booking
The Terms and Conditions of a booking are deemed as being accepted on receipt by Hillscapes of the 50% deposit. The further 50% present will be required 90 days prior to arrival.
A questionnaire will be provided upon receipt of 50% bookings deposit which will cover food allergies together with a listing of activities offered and your preferences prior to arrival.
• Payment Terms
Please note that the reservation will be cancelled automatically if the deposit is not received once the booking is made and within 5 days of booking. Deposits are not refundable in the event of non-arrival.
No booking will be confirmed unless proof of payment is provided, voucher or an order number has been received by yourself or booking agent.
Transfer to and from Port Elizabeth or East London’s Airport can be arranged, with prior arrangement. Our office will advise on all costs.
We look forward to hosting you in Port Alfred and to be with us in our home at HILLSCAPES.